Shipping, Guarantees & Returns
Yes, we take pride in the quality of our silver jewelry and offer a lifetime guarantee of authenticity and workmanship against manufacturing defects. If you encounter any defects or issues with your purchase, please reach out to our customer support team, and we will gladly assist you in resolving the matter promptly. Your satisfaction is our top priority.
Our customers also enjoy a no questions asked 30 day money back guarantee
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your silver jewelry, we offer a hassle-free no questions asked 30 day return and exchange policy. Simply reach out to our customer support team or fill out the return form within 30 days of receiving your order, and we will guide you through the return or exchange process.
We offer a variety of shipping options to cater to your needs. We are pleased to offer free shipping on all orders. During the checkout process, you will be able to see the available shipping options and their associated costs. We strive to provide reliable and timely shipping services to ensure your silver jewelry arrives safely and promptly.
Yes, we proudly ship our silver jewelry internationally. We understand that beauty knows no boundaries, and we are working towards making our handmade pieces accessible to customers worldwide.
Please note that shipping times and costs may vary depending on the destination country. If we don’t currently support your country on the website, please contact us for more details specific to your location, and we will find a solution!
For orders outside the EU, please be aware that additional fees, such as customs duties, taxes, or import charges, may apply depending on the regulations of your country. These fees are the responsibility of the customer and may be collected by the customs authorities upon delivery. We recommend familiarizing yourself with your country’s import policies or contacting your local customs office for more information.
We understand the importance of knowing the status of your order. Once your silver jewelry is shipped, we will send you an email and provide you with a tracking number and a link to track your package online. This allows you to monitor its progress and estimated delivery date, providing peace of mind and ensuring a transparent shopping experience.
Jewelry Care
Silver in general is low maintenance, but avoiding exposure to harsh chemicals or extreme temperatures will help reduce the time between cleaning sessions needed, ensuring it remains beautiful for years to come. The use of a soft cloth or a silver polishing cloth restore s the shine.
We don’t recommend cleaning baths for silver pieces that have been gold-plated or contain colored stones, as this may damage the plating or dull the stones.
We pride ourselves on several factors that set us apart from other silver jewelry sellers. First and foremost, our commitment to exceptional craftsmanship ensures that each piece is created with utmost care and attention to detail. Additionally, our emphasis on ethical sourcing and sustainable practices resonates with conscientious customers. We strive to provide a personalized shopping experience, with excellent customer service and a range of unique designs that cater to diverse tastes.
Tarnishing can easily be cleaned and is only temporary for silver, it is a natural process that can occur with silver jewelry over time.
Wearing your silver jewelry frequently can help prevent tarnishing, as the natural oils in your skin provide a protective barrier. To minimize tarnishing during long periods of storage, we recommend storing your silver jewelry in jewelry boxes, away from direct sunlight and moisture.
Some of our designs are gold or Rhodium plated (Rhodium is a metal close to platinum that is very rare and therefore very expensive), for these pieces no tarnishing will occur.
Pure silver is naturally hypoallergenic. Sterling silver is an alloy composed of 92.5% silver and 7.5% other metals, usually copper. It is not known to cause metal allergies, so it’s considered among the safest materials for people who are susceptible to contact dermatitis. In most cases, when someone has a sterling silver allergy, they’re not actually allergic to the silver itself, but to Nickel, which is sometimes used in sterling silver because it looks nearly identical, helping it maintain that unique sheen and polish. Our silver is Nickel free, but may contain trace amounts that rarely cause allergies
Additionally, we offer hypoallergenic options, such as sterling silver jewelry with a rhodium plating, to provide an extra layer of protection for sensitive skin.
Yes, our silver jewelry is designed to be resistant to water and sweat. You can confidently wear our silver jewelry while swimming, showering, or engaging in activities that involve water. We have taken special care to ensure that our pieces are durable and can withstand everyday activities without losing their shine or quality.
Certainly! Our silver jewelry is versatile and can complement a wide range of styles. For a sophisticated look, try pairing our silver pendant necklace with a little black dress. To add a touch of elegance to everyday wear, stack our silver bangle bracelets for a trendy and chic statement. Don’t be afraid to mix and match our pieces to create your unique style.
Absolutely! We understand the importance of visualizing the craftsmanship of our jewelry. We provide high-resolution images and videos on our website, as well as on our Instagram page, showcasing the intricate details and fine artistry of each piece. We want you to feel confident in your purchase and appreciate the craftsmanship before it even arrives. We also offer a generous no questions asked 14-day money-back guarantee
Absolutely! Silver jewelry makes a timeless and cherished gift for people of all ages and styles. For younger recipients, consider delicate silver bracelets or necklaces that can be worn daily. For more mature individuals, statement silver rings or elegant earrings often make excellent choices. We’re happy to provide personalized recommendations based on the recipient’s preferences and style.
Absolutely! Many of our silver jewelry designs carry symbolic meanings or represent significant themes. From symbols of love and protection to cultural motifs with deep historical significance, our designs often embody stories and emotions. We provide descriptions and explanations of the symbolism behind each design on our website, allowing you to choose pieces that resonate with you.
Silver Making & Quality
Our handmade silver jewelry is crafted using high-quality sterling silver, ensuring durability and long-lasting beauty. We meticulously select materials that meet stringent quality standards to create stunning pieces that will stand the test of time.
Yes, all our silver jewelry pieces are made from genuine sterling silver. Sterling silver is renowned for its purity, as it contains 92.5% silver mixed with other metals for strength and durability. This ensures that our jewelry maintains its shine and quality for years to come. If the piece is not of sterling silver, it will be clearly visible on the product description.
We understand the importance of quality, and we guarantee that our silver jewelry is crafted with the finest materials. Each piece is carefully tested and certified for its authenticity and purity, ensuring that you receive jewelry of exceptional quality and craftsmanship.
Our handmade silver jewelry is crafted with meticulous attention to detail, ensuring each piece is one-of-a-kind. We employ traditional techniques, infusing our passion and expertise into every creation, resulting in distinct and unique designs that cannot be replicated by mass-produced jewelry. We also have limited edition pieces, that cannot be mass-produced
Absolutely! Many of our silver jewelry designs carry symbolic meanings or represent significant themes. From symbols of love and protection to cultural motifs with deep historical significance, our designs often embody stories and emotions. We provide descriptions and explanations of the symbolism behind each design on our website, allowing you to choose pieces that resonate with you.
Absolutely! We have received numerous glowing testimonials from our satisfied customers. They appreciate the exceptional craftsmanship, timeless beauty, and high-quality materials of our silver jewelry. You can find some of these testimonials on our website or social media platforms.
Absolutely! We love creating unique and personalized pieces for our customers. We can bring your custom design ideas to life, creating a one-of-a-kind piece that reflects your personal style and sentiment. Contact our team to discuss your vision, and we will work closely with you to create a bespoke silver or gold jewelry piece that exceeds your expectations.
Ordering custom-made silver jewelry is a seamless process. Once you share your design idea with us via our Contact page or via social media, we will collaborate with you to finalize the design, select the appropriate materials, and provide you with a detailed quote and timeline.
We will keep you informed throughout the creation process, ensuring that your vision is translated into a stunning piece of handmade silver or gold jewelry.
The timeline for custom orders may vary depending on the complexity of the design and the current workload. Once we finalize the design details, we will provide you with an estimated timeframe for completion. Rest assured, we strive to deliver your custom-made silver jewelry as efficiently as possible without compromising on quality.
We pride ourselves on several factors that set us apart from other silver jewelry sellers. First and foremost, our commitment to exceptional craftsmanship ensures that each piece is created with utmost care and attention to detail. Additionally, our emphasis on ethical sourcing and sustainable practices resonates with conscientious customers. We strive to provide a personalized shopping experience, with excellent customer service and a range of unique designs that cater to diverse tastes.
General
Yes, we have an exclusive offer for first-time customers. By subscribing to our newsletter, you’ll receive a special discount code that can be applied to your first purchase. It’s our way of welcoming you to our community of silver jewelry enthusiasts.
Currently, we operate exclusively as an online shop, allowing us to offer a wider selection and reach customers globally. However, we provide high-resolution product images, detailed descriptions, and size guides on our website to help you make informed purchasing decisions.
Our customers also enjoy a 14-day money-back guarantee for returns and exchanges.
If you have any specific questions or require additional information about a particular piece, we are here to assist you.
Currently, we are still in the process of developing our gift wrapping and special packaging options. However, we understand the importance of personalization, and we’re happy to include a personalized message with your order. During the checkout process, you’ll have the option to provide a message that we will include with the gift. This way, you can still add a personal touch to your purchase and make the recipient feel special. We apologize for any inconvenience caused by the temporary unavailability of gift packaging, and appreciate your understanding as we work towards offering this feature in the future.
Absolutely! We understand the importance of personal touches when it comes to gift-giving. During the checkout process, you’ll have the option to include a personalized note with your order. Simply provide the message, and we’ll make sure it’s included with your gift. It’s a wonderful way to express your sentiments and make the recipient feel truly special.
We recommend subscribing to our newsletter and visiting our website to stay updated on our latest offers. By doing so, you’ll have the opportunity to enjoy exclusive discounts and be informed about upcoming sales or special events.
We value open communication and are here to assist you every step of the way. If you have any further questions, concerns, or require assistance, we are readily available. You can reach us through our contact form on the website, by email. We pride ourselves on providing excellent customer service and will ensure that your inquiries are addressed promptly and to your satisfaction.
Absolutely! We understand the importance of visualizing the craftsmanship of our jewelry. We provide high-resolution images and videos on our website, as well as on our IG page, showcasing the intricate details and fine artistry of each piece. We want you to feel confident in your purchase and appreciate the craftsmanship before it even arrives. We also offer a 14 day money back guarantee
Yes, we value our returning customers, and we have a loyalty program in place to express our gratitude. By joining our newsletter and being an existing customer, you will get exclusive discounts and a head start on selection when we release new products or restock sold out designs
Absolutely! Silver jewelry makes a versatile and thoughtful gift for various occasions. For birthdays or anniversaries, consider birthstone jewelry or personalized pieces that showcase their unique identity. On special milestones like graduations or promotions, elegant silver necklaces or bracelets can serve as a symbol of their accomplishments. For holidays or celebrations, timeless silver earrings or statement rings make exquisite gifts that can be cherished for years to come.
Absolutely! Many of our silver jewelry designs carry symbolic meanings or represent significant themes. From symbols of love and protection to cultural motifs with deep historical significance, our designs often embody stories and emotions. We provide descriptions and explanations of the symbolism behind each design on our website, allowing you to choose pieces that resonate with your personal beliefs or values.
We pride ourselves on several factors that set us apart from other silver jewelry sellers. First and foremost, our commitment to exceptional craftsmanship ensures that each piece is created with utmost care and attention to detail. Additionally, our emphasis on ethical sourcing and sustainable practices resonates with conscientious customers. We strive to provide a personalized shopping experience, with excellent customer service and a range of unique designs that cater to diverse tastes.